What service do you require?

Request a repair

For accurate repair estimates, an examination is essential. This form is solely for returning items for estimates or repair. It won't prompt a response, except for a shipping label if requested.

Need help? If you would like any further information before sending your items, please email admin@fixationuk.com, or call us on 020 7582 3294.

For accurate repair estimates, an examination is essential. This form is solely for returning items for estimates or repair. It won't prompt a response, except for a shipping label if requested.


Need help? If you would like any further information before sending your items, please email admin@fixationuk.com, or call us on 020 7582 3294.

Which brand is your equipment?

Which brand is your equipment?

Find your Brand model?

Find your Brand model

Popular

Is your item covered by warranty?

Is your item covered by warranty?

Currently we do not offer manufacturer warranty services for this brand.

What type of warranty is your item covered by?

What type of warranty is your item covered by?

Complete as much as possible

Complete as much as possible

Canon EF 100-400mm f4.5-5.6L IS II USM Lens

  • Warranty:
  • Serial Number:

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Manufacturer Warranty *required
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Wex/Fixation warranty

Please include previous fixation job reference or Wex invoice number if known.

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How to find your serial number

How to find your serial number

Camera & Lenses

Canon
Camera

Model Numbers:
Located on the front of the camera body, Mark II Mark III etc may be separate but is always on the front (Img. Body Canon).

  • Body Canon

Serial Numbers:
Serial numbers are on a sticker on the base of the camera. (Img. Body Sony – Serial)

  • Body Sony – Serial
Lenses

Model Numbers:
Located at the top of most lenses on a ring around the front element (Img. Lens Canon 1), or on a band around the front of the lens near the top of the lens or middle of the body. (Img. Lens Canon 2)

  • Lens Canon 1
  • Lens Canon 2

Serial Numbers:
Located on a band around the front of the lens. (Img. Lens Canon Serial 1) Or lower towards the base of the lens. (Img. Lens Canon Serial 2)

  • Lens Canon Serial 1
  • Lens Canon Serial 2
Sony
Camera

Model Numbers:
Located on the top plate of every Sony camera on the left-hand side, near the back of the camera. (Img. Body Sony).

  • Body Sony

Serial Numbers:
Serial numbers are on a sticker on the base of the camera. (Img. Body Sony – Serial)

  • Body Sony – Serial
Lenses

Model Numbers:
Located on the band at the front of the lens or can be found towards the base of the lens on the front. (Img. Lens Sony)

  • Lens Sony

Serial Numbers:
Located lower towards the base of the lens. (Img. Lens Sony Serial)

  • Lens Sony Serial
Sigma
Lenses

Model Numbers:
Located on the band at the front of the lens or can be found towards the base of the lens on the front. (Img. Lens Sigma).

  • Lens Sigma

Serial Numbers:
Located on the band around the front of the lens. (Img. Lens Sigma Serial).

  • Lens Sigma Serial
Tamron
Lenses

Model Numbers:
Located on the band at the front of the lens. (Img. Lens Tamron).

  • Lens Tamron

Serial Numbers:
Located towards the base around the front of the lens. (Img Lens Tamron – Serial).

  • Lens Tamron – Serial
Nikon
Camera

Model Numbers:
Located on the top plate on the Left-hand side, and for some models on the front side located on the top right of the camera. (Img. Body Nikon 1) Or on the front bottom right-hand corner. (Img. Body Nikon 2)

  • Body Nikon 1
  • Body Nikon 2

Serial Numbers:
Located on a sticker on the base of the camera, or on some models, behind the back LCD display screen. (Img. Body Nikon 1 – Serial)

  • Body Nikon 1 – Serial
Lenses

Model Numbers:
Located at the front of most lenses on a ring around the front element. (Img. Lens Nikon)

  • Lens Nikon

Serial Numbers:
Located lower towards the base of the lens. (Img. Lens Nikon Serial)

  • Lens Nikon Serial
Fuji
Camera

Model Numbers:
Located on the front of the camera body towards the top right or on the back camera towards the top left-hand side. (Img. Body Fuji)

  • Body Fuji

Serial Numbers:
Located on the back of the LCD display screens. (Img. Body Fuji Serial 1) Or located on the body behind the LCD screen. (Img. Body Fuji Serial 2)

  •  Body Fuji Serial 1
  •  Body Fuji Serial 2
Lenses

Model Numbers:
Located on a band around the front of the lens. (Img. Lens Fuji)

  • Lens Fuji

Serial Numbers:
Located lower towards the base of the lens. (Img. Lens Fuji Serial)

  • Lens Fuji Serial

Profoto (Lighting)

Profoto D2

Model Numbers:
Located towards the rear of the housing under the LCD display. (Img. Lighting Profoto 1)

  • Lighting Profoto 1

Serial Numbers:
Located on the underside of the housing. (Img. Lighting Profoto 1 Serial)

  • Lighting Profoto 1 Serial
Profoto B10

Model Numbers:
Located on the side of the housing (Img. Lighting Profoto 2)

  • Lighting Profoto 2

Serial Numbers:
Located on the side of the housing (Img. Lighting Profoto 2 Serial)

  • Lighting Profoto 2 Serial
Profoto Pro-10

Model Numbers:
Located on the side of the housing. (Img. Lighting Profoto 3)

  • Lighting Profoto 3

Serial Numbers:
Located on the bottom of the housing unit. (Img. Lighting Profoto 3 Serial)

  • Lighting Profoto 3 Serial

Average repair cost for this model

  • Average cost

    £ - £

  • Low: General service and clean - no parts required.

    High: Major repair with multiple parts required.

    The prices shown are typical repair costs for the selected model. Prices can vary depending on the complexity of the repair and the parts required. Our technicians will provide you with a no obligation estimate with every repair, based on an inspection of your kit and the fault description provided.

Important notice for customers outside the UK

Important notice for customers outside the UK

We are currently unable to despatch items overseas, or repair goods shipped from outside the UK. Please do not send repairs to Fixation from other countries while this notice is in place. Completed repairs must be delivered to a mainland UK addresss, or collected from Fixation in London or Fixation in Manchester, or any Wex store in the UK.